****COVID-19: SHIPPING DELAYS!! Most items are delivered within the timeframes; however some orders are experiencing slow shipping due to logistics and lockdown restrictions. This is completely out of our control, but we do understand this is frustrating. Please allow up to 20 days of delay. Thank you for your patience and understanding.****
We offer international shipping to most countries:
Flat rate shipping AU$7.5 (US$5)
FREE shipping for orders over AU$50 (US$35)
How do you ship packages?
Most packages will be shipped by ePacket or EMS. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to most countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
Australia, New Zealand
Central & South America
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
Since we collaborate directly with manufacturers and artisans around the world, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the following circumstances.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be in original package.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). No refund will be issued.
Your order did not arrive due to exceptional circumstances outside the control of gobabyknit (i.e. not cleared by customs, delayed by a natural disaster). No refund will be issued
Other exceptional circumstances outside the control of https://gobabyknit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.